Job Description

The Account Manager – Enterprise is responsible for managing and growing relationships with assigned strategic accounts to drive client satisfaction, retention, and business growth. This role requires a strong understanding of Entrata’s product suite and the ability to align solutions with client objectives. The Account Manager works cross-functionally with internal teams to identify opportunities for account expansion, resolve issues, and deliver a seamless client experience. Duties/Responsibilities - Build and maintain strong, long-term relationships with key stakeholders within assigned accounts. - Develop account plans outlining strategies for growth, retention, and upsell opportunities. - Collaborate with internal teams, including Sales, Implementation, and Support, to deliver high-quality client experiences. - Understand client business objectives, challenges, and operations to effectively position Entrata solutions. - Provide consultative guidance to clients on best practices, industry trends, and product utilization. - Identify and pursue opportunities for account expansion and revenue growth. - Communicate product updates, new features, and relevant developments to client stakeholders. - Analyze account data to identify trends, performance gaps, and improvement opportunities. Essential Functions - Maintain ongoing communication with key client stakeholders to ensure satisfaction and retention. - Develop and execute account strategies that drive growth and align with company goals.

- Collaborate with internal teams to ensure successful delivery of products and services. - Apply sound judgment and problem-solving skills to resolve complex client issues. - Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently. - Maintain professional interaction with internal and external stakeholders - Ability to work in a fast-paced and high-stress environment Minimum Qualifications/Skills - Demonstrated ability to manage and grow multiple client accounts effectively. - Strong analytical, problem-solving, and organizational skills. - Excellent communication and presentation abilities, with capacity to engage both technical and non-technical audiences. - Proficiency in managing client relationships and influencing outcomes in a cross-functional environment. - Comprehensive understanding of technology or software sales processes, including SaaS or enterprise platforms. Education and Experience Requirements - Bachelor’s degree in Business, Marketing, Communications, or a related field; or equivalent work experience. - Typically requires a minimum of 5 years of related experience with a Bachelor’s degree AI & Operational Fluency - AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables. - Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations. - Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models. - Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.

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